Privacy Policy

Last updated: June 9, 2026  |  Effective date: June 9, 2026

Smart Secures ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smartsecures.co.in or contact us for CCTV installation services in Hyderabad.

1. Information We Collect

We collect information you voluntarily provide when you:

• Fill out the "Book Free Site Visit" or "Get Free Quote" form on our website
• Call or WhatsApp us for enquiries or bookings
• Email us at info@smartsecures.com

The information collected may include:

• Full name
• Phone number
• Area / address in Hyderabad
• Property type (Home, Office, Warehouse, etc.)
• Email address (if provided)

We may also automatically collect certain technical data such as your IP address, browser type, device type, and pages visited — through standard web analytics tools (e.g. Google Analytics).

2. How We Use Your Information

We use the information we collect to:

• Contact you within 30 minutes to confirm your enquiry or schedule a free site visit
• Provide CCTV installation quotes, services, and support
• Send service-related communications (reminders, invoices, warranty information)
• Improve our website, services, and customer experience
• Comply with legal obligations

We do not use your information for unsolicited marketing or spam.

3. Sharing of Information

We do not sell, trade, or rent your personal information to any third party. We may share your data only in the following limited cases:

• Service delivery: Our installation technicians may receive your contact details and address to schedule and complete your CCTV installation.
• Legal compliance: If required by law, court order, or government authority.
• Business transfer: In the event of a merger or acquisition, your data may be transferred as part of business assets.

4. Google Ads & Cookies

Our website uses cookies and tracking technologies, including:

• Google Ads (Google Ads Conversion Tracking): To measure the effectiveness of our ads when you visit after clicking an ad.
• Google Analytics: To understand how visitors interact with our website (page views, session duration, location, device type).
• Google Remarketing: To show relevant ads to previous visitors of our site.

You can opt out of Google's use of cookies by visiting Google Ad Settings. You can also opt out through the Network Advertising Initiative opt-out page.

5. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal requirements. Customer enquiry records are typically retained for up to 3 years. You may request deletion of your data at any time by contacting us.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS (SSL encryption) for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. Google, WhatsApp). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.